Complaint
To Electro House
I am writing with reference to my order No 123123.
Unfortunately the DVD player is broken and I think that box had been dropped in transit, because there is dent on the side of DVD player.
I will return the broken DVD player at your expense. Please arrange for replacement for the broken item as soon as possible.
Best regards
Sari Sirviö
Pens Ltd Quotation
Hesalantie 50
08100 Helsinki 9 January 2014
Ms Anne Mustonen
Anne’s Accounting firm
Mustosenvaarantie 80
93999 Kuusamo
Dear Ms Mustonen
Thank you very much for your enquiry of 2 November
It is our pleasure to quote as follows:
Description Promotional pen with company`s logo
Material Metal
Colors Blue, Gunmetal and Black
Quantity 50 pcs or 100 pcs
Price 50 pcs 74, 50 €, 100 pcs 139, 00 €. Prices include VAT
Design of logo 150, 00 € price include VAT
Packing Packing and warranty are included in the price
Payment 14 days less 2%, 30 days net
Our quotation is valid till 9 February 2014
We look forward to receiving your order.
Yours faithfully
Sari Sirviö
Sales Manager
ENC Catalogue
Picture of your company logo
Foodie Ltd Enquiry
Vuorikatu 2
88900 Kuhmo
(08) 687456 9 January 2014
Fashion Workwear Ltd
Tehtaantie 30
9999 Helsinki
Dear Sir or Madam
We saw your advertisement in the December issue of Helsingin Sanomat. We are lunch restaurant in Kuhmo. You can visit our website at www.foodie.fi
We need new work wear to our restaurant employees. Could you send us your latest catalogue and export prices, including details of quantity discounts.
We look forward to receiving your quotation by the end of January
Yours faithfully
Sari Sirviö
Restaurant Manager
Snapchat turned down billion dollar offer
Snapchat started in 2011 by Evan Spiegel and Bobby Murphy two former Stanford fraternity brothers, lets users send photo and video messages that dissappear after they are viewed. Snapchat quickly gained a reputation as an easy way to send sexually suggestive photos, but it also picked up steam as a fun and easy way to trade photo messages.
The company has in recent months become on of the most sought-after businesses in the tech industry. It has get attention from top Silicon Valley companies and venture capital firms as well as international technology companies.
Snapchat has turned down on offer worth billions of dollars, because they think making a deal now would leave many billions more on the table. Snapchat leaders think it might be one of the first social media companies in the United States to build its business largely around revenue beyond advertising.
Dear Ms Jameson
We are pleased to invite you to our summer party in the Summer Villa on 6 June at 6 pm.
We look forward to see you at our party.
Response 08-123123
Yours sincerly
Carruthers & Sons
1.
Hello Minna
I´m writing to you about the next weeks conferense in Milan. I´m going to attend and like to know that are you planned to go there too? I think that we could reserve room at hotel together and also have same taxi to airport.
I look forward to hearing that you are coming too.
Regards
Sari
2.
Dear helpdesk
I´m writing about my computer problems. Computer problems started last week and it`s getting worse every day. I believe that computer got a virus because its starts up very slowly.
I hope that you could eliminate the problem soon as possible.
Best Regards
Sari Sirviö
Matkahuolto Kajaani
Dear Mr Thomas
Thank you for your calling. We are very sorry for delay in delivery of spare parts to your company. Our supplier has temporary shortage on their stock. Their promise that we get spare parts tomorrow and we will send them to you express parcel by Matkahuolto and spare parts are at your company wednesday morning.
Please let me know if you need any further information. We hope that our partership will continue.
Best regards
Mike Swindon
Sales Manager
En ole oppimispäiväkirjaa pitänyt siitä syystä, että unohdin koko asian vaikka muut tehtävät tänne blogiin teinkin. Englannin opiskelu on sujunut hyvin olen yleensä useampana päivänä viikossa opiskellut Englantia ja tehnyt kaikki tehtävät. Luennot ovat olleet tarpeellisia ja ainakin omalla kohdalla toimineet oppiminen on helpompaa. Välillä tosin on tuntunut ettei mikään pysy päässä, mutta kertaamista vaan niin kyllä se siitä.
Annen kanssa olemme kaikki pari tehtävät tehneet. Kyseistä opetusmenetelmää kannataisi muidenkin kielien opiskelussa käyttää, koska etäopiskelussa ei sitä puheen harjoitusta pahemmin tule. Olen myös lainannut joitain Englannin kielisiä kirjoja sekä luettavana, että kuunneltavana versioina.
– Sari 19.3.2013
The Russian business culture is very heavily infuenced by Russian cultural characteristics an the impact of the soviet past. Russian ranks fairly high on the World Bank Group`s index of difficult places to do business.
At meetings men should usually wear suits that are dark, well tailored along with good dress shoes. At negotitations men do not take off their jackets.If you are attending dinner in host`s home casual dress of slacks and nice shirt without tie are appropriate. Woman dress rather conservativaly, they should wear longer, knee-lenght skirts rather then pants-suits. Avoid showing the soles of your shoes, as this is considered highly disrespectful.
Personal relationships play a crucial role in Russian business. It´s often much more efficient to hold face to face meetings than sending information in writen format only and trying to do business in Russia over the telephone is generally ineffective. You are expected to be on the time to all appointments, but your Russian counterpart may be late and don`t expect an apology and this may be a test of your patience.
About Russians body language they are a very demonstrative people, and public physical contact is common. Hugs, backslapping, kisses on the cheeks and other expansive gestures are common among friends or acquaintances and between members of the same sex. But in business meetings body language is minimal, during meetings you get very little verbal feedback, people listen silently and little obvious body language being displayed.
Meetings are usually formal, highly structured and serious, with the goal of informing rather than debating or negotiatin. Remember also do not be impatient, Russians value patience and appreciate time to debate, consider and digest negotiations so avoid high-pressure talk.
The ceromony of presenting and receiving business cards is important. Include a Russia translation on your business cards (even most Russians speak English) your Russian colleagues will appreciate that. Russians spend a lot of money on gifts. Avoid giving gifts like pencils, lighters, notebooks unless they are expensive ones. Business gifts value should correspond to the rank on the Russian business person with whom you are meeting.
Gender roles in Russia are much more traditional than in Western cultures. While there is a high percentage of professional woman in Russia, very few hold high-ranking jobs such as senior management.
Sources:
Make a presentation
Do your presentation carefully and well, because it plays a important part in building a company`s image and achieving its business objectives. Write down your text, but remember rehearse it well that you can manage without reading from the paper also pronounce difficult words. Better way is reduce the text into key words and phrases. Use some visual like slide shows or short video material, its easier for your listeners to follow your talk. Here some examples relevant details what you can included your presentation: a brief history of the company and its current situation, business consept and its main products and services, key people in the company, information on the financial development, future plans etc.. When you give your presentation speak in a clear voice and loud enough that your audience can hear you and don`t speak too fast. Remember to maintain good eye contact with your audiense and don`t stand still all the time, feel free to move around a bit.
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